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Terms & conditions

TERMS OF SALE

It is important that you read these Website Terms of Sale ("Terms of Sale") carefully before ordering any products from our Website ("Product(s)") and ensure you understand them.

Together with our Privacy policy and our below Terms of Use, they govern our relationship with you in relation to this Website and your purchase of Product(s) from the Website or over the telephone.

If you have any questions about them, please contact our Website Customer Service department at customercare@kaameez.com

Please note that before placing an order with us (“Order”), you will be asked to agree to these Terms of Sale by ticking a box just before you checkout. Please understand that if you refuse to accept these Terms of Sale, you will not be able to order from our Website.

We suggest that you print a copy of these Terms of Sale or save them to your computer for future reference.


ORDERING AND SHIPPING INFORMATION

Please make sure the email address you provide us with is correct and your mailbox is in proper working order. All Order confirmations and acceptances are sent to that email address. Please check any spam folders you may have for Order communications.

Please note in particular that:

  1. No Orders shall be accepted from persons under the age of 18.
  2. For delivery information, including costs, please see our Delivery Information page.
  3. Whilst we try to ensure that all details (including prices) displayed on this Website are correct and up to date, we have a large number of products on our Website and sometimes products may be incorrectly priced. You must ensure that prior to placing an Order, you have checked all relevant details about the Products you have selected as their relevant details may have changed since you last visited this Website. Product prices shown on the Website may change from time to time, for example, if the Product you are ordering is subject to a promotional discount or offer which is either applied or withdrawn during the selling period. Please note if a pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the relevant products to you at the incorrect (lower) price.
  4. All Products displayed on this Website are subject to availability and all orders are subject to acceptance.
  5. All prices are inclusive of UK VAT (but do not include delivery charges which will be added to your total prior to you placing your Order).
  6. We will not be able to process VAT refunds for international customers.
  7. Your payment card or PayPal account will be debited on dispatch of your items but we may pre-authorise your card when you place the order.

Orders are submitted via the Website in the following way:

Once you are ready to make a purchase, click on 'Add To Shopping Bag' to add the Product you wish to purchase to your Shopping Bag. Then proceed by clicking 'Checkout' to log into our secure servers to complete your Order.
You will be asked for your email address to proceed. At this point, you do not have to create an account with us but we require an email address to process your Order.
If you have already registered with us you may enter your sign-in details to access your account.
You will be required to enter your delivery and billing address details if this is your first Order or do not have an account. If you have an account, you can use the address details from your account or add a new delivery address. You will then be required to enter your payment details. We currently cannot store payment details so you will need to enter these each time you place an Order.
If any delivery charges are payable these will then be added to the amount you will be charged. Before checking out, you must confirm you wish to make an Order and accept these Terms of Sale.
Once you have completed your Order, you may create an account with us, which requires a password. You must keep this password confidential and must not disclose it or share it with anyone else. The address that you register with must be the address that your payment card statement is sent to, however you can use a different shipping address.
Once you submit your Order, we will usually then send you a confirmatory email to acknowledge that we have received your Order and that your Order has been accepted by us (“Confirmation”). At this point the contract between us ("Contract") is formed and we will process the payment details you have given to us to take payment for your Order.
You will receive a further email from us confirming dispatch of the Product(s) to the shipping address you have requested.
You should check each email for accuracy and let us know immediately if there are any errors.
When you submit your Order, you are offering to buy the Product(s) at the price set out in the Order. Prices are checked regularly. However, if we find the price has changed, or that there has been a pricing error when we receive your Order, we will contact you and ask if you wish to proceed at the correct price.
If there are any problems with your Order (for example, we don’t have the products you wanted in stock, we can only fulfil part of your Order, or we find the price has changed), you will be contacted by a representative from the Kaameez Website Customer Services.
If you have any problems with your Order, please contact our Website Customer Service department at customercare@kaameez.co.uk.
Please be advised that we are unable to rectify mistakes you have made on your Order so do check it carefully before checking out. Please see the section below for your rights to cancel.

Delivery
The images of the products on the Website are for illustrative purposes only. Although we make every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images.

Any products purchased must not be made available for resale.

Products
Please see our Delivery Charges for details of delivery times depending on your location. We will arrange for delivery of the products and aim to deliver your order by the timing for your selected delivery method.

Ownership of the Product(s) will pass to you on delivery.

CANCELLATION RIGHTS AND RETURNS POLICY

Right to change your mind
In addition to your other legal rights, you have the right to cancel the Contract and receive a refund from us. Your right to cancel a Contract starts from the date of your Confirmation email relating to that Contract and ends 14 days after the date of delivery.

Following delivery you have 30 days to return products, unless they are sale products in which case they must be returned within 14 days of delivery.

You must inform us by email at customercare@kaameez.com if you wish to cancel. It would help us if you provide the date of Order and Order number, as well as your name and address to ensure we identify the Order correctly. If you choose to cancel, then you must return the Product(s) to us either by returning to our warehouse

Damaged Or Defective Products

Our products are packaged to ensure they arrive to you in good condition. However very rarely items will arrive damaged or with defects. If this does occur then please see the Returns Page for details on how to return your item.

Cancellations

We try to complete all cancellation requests before the time of the order’s dispatch, although we cannot guarantee a successful cancellation.

For the best chance of completing your cancellation quickly, please add "Cancellation" in the subject line of your email to us and ensure all order details, including order number, are included within the message.

Once items have been dispatched, we are often unable to cancel. If this is the case, we would recommend refusing the item when delivery is attempted or returning the item to us once delivered.

We reserve the right to cancel any order without notice which are subject to pricing errors, stock issues or quality control issues.